Privacy Policy for VerdeGlow Living
At VerdeGlow Living, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy details how we collect, use, and safeguard the information you provide when interacting with our online platform and services, which include curated garden supplies, indoor plant collections, eco-friendly home decor, landscape design consultation, plant care workshops, and sustainable living products.
Information We Collect
We collect various types of information to provide and improve our services to you:
- Personal Identification Information: This includes information you voluntarily provide to us when you make a purchase, subscribe to our newsletter, register for a workshop, request a consultation, or contact us. This may include your name, shipping and billing address for product deliveries, and contact details.
- Transaction Data: When you make purchases through our online platform, we collect information related to your transactions, such as product details, purchase price, date of purchase, and payment method details. Please note, we do not directly store credit card numbers; this is handled by secure third-party payment processors.
- Usage Data: We automatically collect information about how you access and use our site. This may include your IP address, browser type, operating system, referral sources, pages visited, and the dates and times of your visits. This helps us understand user behavior and improve our online platform.
- Communication Data: If you communicate with us via email, phone, or other channels, we may keep a record of that correspondence.
How We Use Your Information
The information we collect is used for the following purposes:
- To Process and Fulfill Orders: To ship your garden supplies, indoor plants, and eco-friendly home decor items, and to process payments efficiently.
- To Provide Services: To conduct landscape design consultations, facilitate plant care workshops, and deliver other sustainable living products and services you have requested.
- To Improve Our Site and Services: By analyzing usage trends and preferences, we can enhance the functionality and user experience of our online platform, and develop new product offerings and workshops.
- To Communicate with You: To send order confirmations, service updates, workshop reminders, and respond to your inquiries or customer service requests.
- For Marketing Purposes: With your consent, to send you newsletters, promotional offers, and information about new products, workshops, or services that may be of interest to you. You can opt-out of these communications at any time.
- To Ensure Security and Prevent Fraud: To protect our site, customers, and business operations from fraudulent activities and unauthorized access.
Sharing Your Information
We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties for their independent marketing purposes. We may share your information with trusted third parties who assist us in operating our online platform, conducting our business, or providing services to you, provided that these parties agree to keep this information confidential and comply with data protection laws. These include:
- Service Providers: Such as payment processors, shipping companies, IT services, and marketing platforms, who perform functions on our behalf.
- Legal Requirements: We may disclose your information when required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
Data Retention
We retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). When we no longer need to process your personal data for the purposes stated, we will delete or anonymize it.
Your Data Protection Rights
Depending on your location, you may have the following rights regarding your personal data:
- Right to Access: You have the right to request copies of your personal data.
- Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
- Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
- Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
To exercise any of these rights, please contact us at the address provided below.
Security of Your Information
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. These measures include using secure servers and encryption for sensitive data transmission. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes.
Contact Us
If you have any questions about this Privacy Policy, your personal data, or wish to exercise any of your rights, please contact us:
VerdeGlow Living
2847 Joo Chiat Place, #02-09, Katong Point, Singapore, Singapore, 427961